Trong Cong
Danh Dao

Sub Office Assistant

Rowland Unified School District

• Provided technical support to department staff on Google Workspace (Gmail, Docs, Sheets), troubleshot printer and scanner hardware issues including ADF feeder jams and drum replacements, and assessed PC problems to resolve or escalate to the district IT team.
• Supervised and trained a new hire on daily purchasing workflows, system procedures, and documentation standards, ensuring accuracy and consistency in their work.
• Assisted buyers with daily procurement tasks, including reviewing requisitions and bid quotations, purchasing supplies for district and school sites, and contacting requestors by phone and email to resolve requisition issues.
• Processed requisitions, purchase orders, and vendor invoices through SmarteTools, maintaining accurate records for accounting reconciliation.
• Contacted vendors by phone and email to track delivery timelines, confirm product availability, and resolve order discrepancies. Inspected incoming warehouse deliveries when issues arose to verify product condition and accuracy.
• Processed monthly payroll for purchasing, warehouse, and reprographic departments, verifying timesheets, hours, and attendance records.
• Coordinated vendor and contractor compliance documentation including contract renewals, W9 updates, and workers' compensation verification.
• Compiled board agenda receipts and supporting purchase documentation for monthly board meetings, monitored warehouse inventory and stock levels, then distributed original purchase orders to school sites.
• Maintained office technology equipment and supply inventory records, tracking hardware distribution across departments.
• Developed user guides and provided hands-on training to staff on Google Workspace and MS Office tools, resolving workflow and software questions.

Office Treasury

Fancy Nails

• Sourced and compared pricing across multiple vendors for supplies, equipment, and facility maintenance needs, meeting with vendors and contractors in person, by phone, and email to negotiate the best deals based on cost, quality, and delivery timelines.
• Managed business finances including budget oversight, expense tracking, payroll processing for 3 employees, and maintaining organized financial records for tax compliance and reporting.
• Maintained current business permits and licenses, processed required regulatory paperwork, and addressed customer concerns and complaints to ensure satisfaction and smooth daily operations.
• Handled facility maintenance, accounting, and day-to-day business correspondence.
• Troubleshot and maintained business technology including POS/payment systems, computers, security cameras, and Wi-Fi connectivity, resolving issues to minimize downtime.

WordPress Developer

Garizim Foundation

• Met with the founder and president bi-weekly to bi-monthly to understand the organization's needs and plan cost-conscious solutions.
• Translated a graphic designer's Figma mockups into a working WordPress site, handling all development from layout to functionality.
• Identified free or low-cost plugin alternatives so the foundation only paid for features they actually needed.
• Wrote user documentation to help the team manage and update the site independently after handoff.

Junior Web Developer

Laserfiche

• Maintained web platforms used by 10,000+ daily users, using Google Analytics to track user behavior and Lighthouse to monitor page speed and SEO performance.
• Debugged and resolved front-end issues across the company website, building new features with JavaScript and styling pages with CSS to improve site functionality and user experience.
• Provided technical assistance to sales and digital teams via phone, email, and collaboration platforms, diagnosing and resolving software and system usability issues.
• Assisted internal teams with user account setup, permission changes, and access issues within the document management platform.
• Worked within Laserfiche repository systems and document workflow automation tools to support enterprise document management.
• Collaborated with programming teams to gather system requirements, test updates, and troubleshoot technical issues before deployment.
• Created technical documentation and led user training sessions on document management systems and database tools.

Web Developer

AvyCon

• Managed secure AWS hosting environments using LAMP stack infrastructure, monitoring uptime and troubleshooting server and connectivity issues.
• Used SQL and database systems to manage product data, supporting internal teams with data accuracy and retrieval.
• Performed WCAG compliance audits and resolved site issues to ensure functionality across browsers and devices.
• Diagnosed and resolved website performance issues including slow page loads, broken links, and plugin conflicts.
• Conducted SEO audits and implemented optimization strategies to improve content discoverability.
• Worked with sales and management teams to keep product information accurate across customer-facing systems.

Field Technician

InnerVision Technology

• Performed on-site workstation deployment for corporate clients including Sony and Fandango, setting up PCs, monitors, desk phones, and peripherals per floor plan specs.
• Managed cable runs for power, display, and ethernet cabling, planning layouts for clean cable management across office environments.
• Troubleshot hardware and software issues on-site with printers, laptops, PCs, phones, and console equipment before client handoff.
• Performed post-setup quality checks on all installed equipment, testing connectivity, display output, and peripheral functionality before client sign-off.
• Trained 3 new technicians on setup procedures, client communication standards, and troubleshooting methods.
• Coordinated with supervisors and client contacts to confirm site requirements, equipment counts, and delivery schedules before each deployment.
• Transported, unpacked, and organized IT equipment for office buildouts, ensuring all assets matched floor plans.

Floor Staff

Regency Theater

• Handled customer transactions and guest service in a high-traffic theater environment.
• Restocked and organized concession inventory during overnight shifts.
• Resolved guest complaints on the spot and escalated when needed.

CompTIA A+ Certification

CompTIA

B.S. Computer Science

Southern New Hampshire University

A.A. Literature, Art & Math

Golden West College