Office professional & former web developer
Trong Cong Danh Dao
Administrative professional with a web development background. Combining organizational skills and technical expertise to support operations, streamline workflows, and deliver results.
About
I hold a B.S. in Computer Science from Southern New Hampshire University and bring a blend of technical knowledge and administrative expertise to every role.
I've always been curious about how things are built from the ground up. That curiosity led me into full-stack development and UI/UX research, creating websites for organizations ranging from nonprofits to enterprise platforms like Laserfiche. Along the way, my focus shifted. I realized I didn't just want to build the technology, I wanted to help people use it. That's where my path turned toward customer service and technical support, where I get to stay in tech while making a direct impact on the people around me.
- Experience
- 5+ years
- Degree
- B.S. Computer Science
- Languages
- English, Vietnamese
Experience
-
2025 – Present
Sub Office Assistant
Rowland Unified School District
- Provided technical support to department staff on Google Workspace (Gmail, Docs, Sheets), troubleshot printer and scanner hardware issues including ADF feeder jams and drum replacements, and assessed PC problems to resolve or escalate to the district IT team.
- Supervised and trained a new hire on daily purchasing workflows, system procedures, and documentation standards, ensuring accuracy and consistency in their work.
- Developed user guides and provided hands-on training to staff on Google Workspace and MS Office tools, resolving workflow and software questions.
- Assisted buyers with daily procurement tasks, including reviewing requisitions and bid quotations, purchasing supplies for district and school sites, and contacting requestors by phone and email to resolve requisition issues.
- Processed requisitions, purchase orders, and vendor invoices through SmarteTools, maintaining accurate records for accounting reconciliation.
- Contacted vendors by phone and email to track delivery timelines, confirm product availability, and resolve order discrepancies. Inspected incoming warehouse deliveries when issues arose to verify product condition and accuracy.
- Processed monthly payroll for purchasing, warehouse, and reprographic departments, verifying timesheets, hours, and attendance records.
- Coordinated vendor and contractor compliance documentation including contract renewals, W9 updates, and workers' compensation verification.
- Compiled board agenda receipts and supporting purchase documentation for monthly board meetings, monitored warehouse inventory and stock levels, then distributed original purchase orders to school sites.
- Maintained office technology equipment and supply inventory records, tracking hardware distribution across departments.
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2021 – Present
Office Treasury
Fancy Nails
- Troubleshot and maintained business technology including POS/payment systems, computers, security cameras, and Wi-Fi connectivity, resolving issues to minimize downtime.
- Sourced and compared pricing across multiple vendors for supplies, equipment, and facility maintenance needs, meeting with vendors and contractors in person, by phone, and email to negotiate the best deals based on cost, quality, and delivery timelines.
- Managed business finances including budget oversight, expense tracking, payroll processing for 3 employees, and maintaining organized financial records for tax compliance and reporting.
- Maintained current business permits and licenses, processed required regulatory paperwork, and addressed customer concerns and complaints to ensure satisfaction and smooth daily operations.
- Handled facility maintenance, accounting, and day-to-day business correspondence.
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2024 – 2025
WordPress Developer
Garizim Foundation
- Met with the founder and president bi-weekly to bi-monthly to understand the organization's needs and plan cost-conscious solutions.
- Translated a graphic designer's Figma mockups into a working WordPress site, handling all development from layout to functionality.
- Identified free or low-cost plugin alternatives so the foundation only paid for features they actually needed.
- Wrote user documentation to help the team manage and update the site independently after handoff.
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2019 – 2021
Junior Web Developer
Laserfiche
- Maintained web platforms used by 10,000+ daily users, using Google Analytics to track user behavior and Lighthouse to monitor page speed and SEO performance.
- Provided technical assistance to sales and digital teams via phone, email, and collaboration platforms, diagnosing and resolving software and system usability issues.
- Assisted internal teams with user account setup, permission changes, and access issues within the document management platform.
- Debugged and resolved front-end issues across the company website, building new features with JavaScript and styling pages with CSS to improve site functionality and user experience.
- Worked within Laserfiche repository systems and document workflow automation tools to support enterprise document management.
- Collaborated with programming teams to gather system requirements, test updates, and troubleshoot technical issues before deployment.
- Created technical documentation and led user training sessions on document management systems and database tools.
-
2019 – 2020
Web Developer
AvyCon
- Managed secure AWS hosting environments using LAMP stack infrastructure, monitoring uptime and troubleshooting server and connectivity issues.
- Diagnosed and resolved website performance issues including slow page loads, broken links, and plugin conflicts.
- Performed WCAG compliance audits and resolved site issues to ensure functionality across browsers and devices.
- Used SQL and database systems to manage product data, supporting internal teams with data accuracy and retrieval.
- Conducted SEO audits and implemented optimization strategies to improve content discoverability.
- Worked with sales and management teams to keep product information accurate across customer-facing systems.
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2018 – 2019
Field Technician
InnerVision Technology
- Performed on-site workstation deployment for corporate clients including Sony and Fandango, setting up PCs, monitors, desk phones, and peripherals per floor plan specs.
- Troubleshot hardware and software issues on-site with printers, laptops, PCs, phones, and console equipment before client handoff.
- Trained 3 new technicians on setup procedures, client communication standards, and troubleshooting methods.
- Managed cable runs for power, display, and ethernet cabling, planning layouts for clean cable management across office environments.
- Performed post-setup quality checks on all installed equipment, testing connectivity, display output, and peripheral functionality before client sign-off.
- Coordinated with supervisors and client contacts to confirm site requirements, equipment counts, and delivery schedules before each deployment.
- Transported, unpacked, and organized IT equipment for office buildouts, ensuring all assets matched floor plans.
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2014 – 2016
Floor Staff
Regency Theater
- Handled customer transactions and guest service in a high-traffic theater environment.
- Resolved guest complaints on the spot and escalated when needed.
- Restocked and organized concession inventory during overnight shifts.
Education
2026, in progress
CompTIA A+ Certification
CompTIA
Completed
Google IT Support Professional Certificate
Google, through Coursera
2019 – 2021
B.S. Computer Science
Southern New Hampshire University
2014 – 2018
A.A. Literature, Art & Math
Golden West College
Skills
Office & management
Time management, project management, scheduling, purchasing & procurement, vendor relations, bookkeeping, customer service
Front-end
HTML5, CSS3, JavaScript, React, GSAP, responsive design
Back-end & CMS
PHP, SQL, WordPress, Node.js, REST APIs
Tools & DevOps
Git, AWS, VS Code, Figma, Vercel
Standards & other
WCAG 2.1, SEO, Lighthouse, Microsoft Office, bilingual English/Vietnamese
Projects
-
Enterprise
Laserfiche web platform
Landing pages, news sections, and product pages for an enterprise document management platform. Focused on clear content delivery and cross-team collaboration.
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Product
AvyCon web interface
Web development for security camera products with a focus on accessibility (WCAG 2.1), SEO optimization, and 90+ Lighthouse performance scores.
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Nonprofit
Garizim Foundation
Complete website redesign for a charitable organization on WordPress. Improved navigation, mobile responsiveness, and content strategy for better community outreach.
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Personal
This portfolio
A static, hand-coded site in vanilla HTML, CSS, and JavaScript with GSAP for motion. No frameworks, no build tools. Clean, fast, and accessible.
Documents
Download my resume and credentials as PDFs.
Contact
Let's connect.
I'm open to new opportunities in administrative, IT, or hybrid roles. Whether you have a position in mind or just want to say hello, I'd love to hear from you.