Trong Cong
Danh Dao

Sub Office Assistant

Rowland Unified School District

• Processed requisitions, purchase orders, and vendor invoices through SmarteTools, maintaining accurate records for accounting reconciliation
• Coordinated with vendors by phone and email to track delivery timelines, confirm product availability, and resolve order discrepancies
• Processed monthly payroll for purchasing, warehouse, and reprographic departments, verifying timesheets, hours, and attendance records
• Coordinated vendor and contractor compliance documentation including contract renewals, W9 updates, and workers' compensation verification
• Compiled board agenda receipts and supporting purchase documentation for monthly board meetings, then distributed original purchase orders to school sites
• Monitored warehouse inventory levels, checked equipment condition, and reported supply shortages to the purchasing supervisor
• Maintained office technology equipment and supply inventory records, tracking hardware distribution across departments
• Developed user guides and provided hands-on training to staff on Google Workspace and MS Office tools, resolving workflow and software questions
• Provided first-line technical assistance to office staff for printer, computer, and software issues before escalating to district IT

Office Manager

Fancy Nails

• Managed business operations including budgeting, payroll processing for 4 employees, and vendor purchasing for supplies and equipment
• Sourced supplies from multiple vendors, comparing pricing and delivery options to stay within budget
• Maintained financial records and documentation for tax compliance and business reporting
• Set up and maintained point-of-sale systems, troubleshooting payment processing and connectivity issues as needed
• Handled customer service, appointment scheduling, and day-to-day business correspondence

WordPress Developer

Garizim Foundation

• Met with the founder and president bi-weekly to bi-monthly to understand the organization's needs and plan cost-conscious solutions
• Translated a graphic designer's Figma mockups into a working WordPress site, handling all development from layout to functionality
• Identified free or low-cost plugin alternatives so the foundation only paid for features they actually needed
• Wrote user documentation to help the team manage and update the site independently after handoff

Junior Web Developer

Laserfiche

• Supported internal database platforms and applications used by 10,000+ daily users, monitoring system performance and resolving data retrieval issues
• Wrote SQL queries and generated reports for internal departments, troubleshooting data inconsistencies and ensuring accurate output
• Provided technical assistance to sales and digital teams via phone, email, and collaboration platforms, diagnosing and resolving software and system usability issues
• Assisted internal teams with user account setup, permission changes, and access issues within the document management platform
• Worked within Laserfiche repository systems and document workflow automation tools to support enterprise document management
• Collaborated with programming teams to gather system requirements, test updates, and troubleshoot technical issues before deployment
• Created technical documentation and led user training sessions on document management systems and database tools

Web Developer

AvyCon

• Managed secure AWS hosting environments using LAMP stack infrastructure, monitoring uptime and troubleshooting server and connectivity issues
• Used SQL and database systems to manage product data, supporting internal teams with data accuracy and retrieval
• Performed WCAG compliance audits and resolved site issues to ensure functionality across browsers and devices
• Diagnosed and resolved website performance issues including slow page loads, broken links, and plugin conflicts
• Conducted SEO audits and implemented optimization strategies to improve content discoverability
• Worked with sales and management teams to keep product information accurate across customer-facing systems

Field Technician

InnerVision Technology

• Performed on-site workstation deployment for corporate clients including Sony and Fandango, setting up PCs, monitors, desk phones, and peripherals per floor plan specs
• Managed cable runs for power, display, and ethernet cabling, planning layouts for clean cable management across office environments
• Troubleshot hardware and software issues on-site with printers, laptops, PCs, phones, and console equipment before client handoff
• Performed post-setup quality checks on all installed equipment, testing connectivity, display output, and peripheral functionality before client sign-off
• Trained 3 new technicians on setup procedures, client communication standards, and troubleshooting methods
• Coordinated with supervisors and client contacts to confirm site requirements, equipment counts, and delivery schedules before each deployment
• Transported, unpacked, and organized IT equipment for office buildouts, ensuring all assets matched floor plans

Floor Staff

Regency Theater

• Handled customer transactions and guest service in a high-traffic theater environment
• Restocked and organized concession inventory during overnight shifts
• Resolved guest complaints on the spot and escalated when needed

CompTIA A+ Certification

CompTIA

B.S. Computer Science

Southern New Hampshire University

A.A. Literature, Art & Math

Golden West College